The original idea to offer ticket-based queue improvement systems to busy pubs and bars came several years ago, but QBeta felt that it would be sensible to do some research to prove demand for the product. After all, there’s no point in having a solution if there’s no problem to solve.

A questionnaire survey of 105 pub customers investigated the factors that are considered most annoying when visiting a bar or pub. Results revealed that: 74% think that ‘not being served when it is your turn’ and 64% claim that ‘taking a long time to be served at the bar’ are very annoying factors The above issues are considered more annoying than poor toilet facilities, other people smoking, the high price of drinks and lack of seating.